Who you're writing to
You're on markcoxpaintings.co.uk, an independent information portal that publishes research on brands such as Superspin. We are not Superspin, we don't run its casino, and we can't see, touch or amend anything in your player account. What we can do is answer questions about the content published on this site: where a figure came from, why a page says what it says, or if you've spotted something that needs correcting.
Our editorial team checks the terms, bonus mechanics and policies of the brands we cover and writes them up in plain English for readers aged 18+. If that's the kind of question you have, we're the right people to ask.
The boundary of what we handle
To be clear from the outset: we cannot process deposits, release withdrawals, verify your identity, reset a password or apply a bonus code. Those actions all happen inside Superspin's own platform, on infrastructure we have no access to. Writing to us about a stuck withdrawal or a missing free spin won't move it along – it needs to go to the operator directly.
- Account registration or login problems
- Deposit and withdrawal queries
- Bonus eligibility or crediting issues
- Identity verification (KYC) document uploads
- Technical faults on the operator's own site
Any of the above belongs with Superspin's support team, not with us.
Email and response times
For questions about our content, corrections, or general feedback on how we cover Superspin, email [email protected]. We aim to reply within 48 hours on working days. Please don't send account passwords, ID documents or payment card details to this address – we have no secure way to act on them and no need to hold them.
Reaching Superspin's own support channels
For anything account-specific, go through the operator's own support channels on its platform rather than through us. Superspin lists live chat available 24/7 once you're logged in, which is generally the fastest route for time-sensitive issues like a pending withdrawal or a verification request. In practice, having your account details and any relevant screenshots ready before you start the chat speeds things up considerably.
Escalating a complaint
If a dispute with the operator hasn't been resolved through its own support, our role is still limited to signposting rather than intervening. We'd suggest keeping a written record of your correspondence with Superspin and following whatever formal complaints process it publishes on its own platform. If the issue is affecting your wellbeing rather than just your account, that's a different kind of help – see below.
If gambling has stopped feeling like fun
Support queries and gambling harm are separate things, and we don't want the former to crowd out the latter. If you're worried about your own play or someone else's, free and confidential help is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. Both are independent of any operator and won't ask why you're calling before they help.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.