Whether you have a question about our content, need help with your Superspin account, or want to report an issue with a deposit or withdrawal, this page shows you the right channel and what to have ready before you write in.
Reaching the markcoxpaintings.co.uk editorial team
For questions about our content, corrections, or feedback on what you've read here, email [email protected]. We aim to reply within 48 hours on weekdays.
This inbox handles editorial queries only – reviews, explainers, guides and site content. We cannot process account requests, bonus claims or payment queries through this address.
Getting help with your account
For everything account-related – registration, deposits, withdrawals, bonus activation, verification documents or technical problems – contact the operator's support team directly.
Live chat: Available around the clock through the site's help widget once you're logged in. This is the fastest route for urgent questions.
Email: Send account queries to the operator at [email protected]. Response times vary, but most messages are answered within 24 hours.
What to include when you write in
The more detail you provide upfront, the faster support can resolve your issue. Have these ready before sending:
- The email address registered to your account
- The approximate date and time the problem occurred
- Any reference number, transaction ID or error message shown on screen
- Screenshots where relevant – payment confirmations, bonus terms, error pages
A message with context gets answered more completely than one asking support to hunt through logs.
Common account questions we can help with
The operator's support team handles deposits and withdrawals (including missing transactions, declined cards, and crypto delays), bonus terms and wagering progress, verification requests and document uploads, self-exclusion and responsible gambling tools, and technical issues with games or the site itself.
If you've requested a withdrawal and it hasn't arrived within the stated timeframe, check your account's verification status first – pending KYC is the most common cause of delays. The operator reserves the right to request identity documents at any stage, and processing pauses until those are submitted.
Complaints and escalation
If an issue remains unresolved after contacting support, ask for the complaint to be escalated internally. The operator is required to log formal complaints and provide a reference number.
For disputes that cannot be settled directly, you may refer the matter to an independent mediator or your local consumer protection authority. Keep records of all correspondence – email threads, chat transcripts, screenshots – as evidence of your attempts to resolve the issue.
Help with problem gambling
If gambling is causing you distress or financial harm, free and confidential support is available in the UK:
- GamCare: gamcare.org.uk – National Gambling Helpline 0808 8020 133 (24/7)
- BeGambleAware: begambleaware.org
- GamStop: gamstop.co.uk – free self-exclusion across all licensed sites
You can also activate deposit limits, session reminders or self-exclusion through your account settings. Support can walk you through these tools if needed.
This site is for users aged 18 and over (18+) only. If you're concerned about gambling, free confidential help is available at BeGambleAware.org.
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